Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Refunds
We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure your customers will receive a purchased item on time and as described.
Our highest priority is to make you happy, so everyone who shops on gadgets4gifts.com receives the following guarantees:
- full or partial refund if the product is not as described;
- full refund if you are not happy with the product(s). (Please note: the items must be returned in a unopened, unused condition.)
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, etc.).
All our products are backed with 30-day money-back guarantee. Just send us a message on Contact Us page or contact us at support@gadgets4gifts.com and we will refund the purchase price.
How do refunds, returns, and exchanges work?
- In case your report is a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: in case a package is delivered (based on the tracking number update), but you claim that you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How to request a refund, return, or exchange?
Please contact us to help you process and complete all the necessary steps. Do not send the item back to us without first contacting us and receiving feedback from us! Here we’ve put together all the following steps to make this process easier for you:
- In the event of a refund, return, or exchange request, contact our Gadgets 4 Gifts Support Team via email at support@gadgets4gifts.com and include the evidence if required.
- After the order refund, return, or exchange is approved, you return the product to our warehouse at the following address: 14460 Myford Rd, Irvine, CA 92606, USA. At your own expense.
- You return the product and provide us with a tracking number.
- Once we’ve received the returned product, a replacement will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment.
If you have any questions, please don’t hesitate to contact us at support@gadgets4gifts.com!
It's a really fun idea! With two kittens and one adult cat, it's still standing 2 months later. What we love: the cats love to play in it, sleep in it, and even fight over it. Scratching base and catnip to sprinkle on it are ingenious! What to know before buying: the cats scratch the sides so it looks beat up, they flip it over so we pick it back up, and they jump over the sides so we reassemble the merlons (tops) every few days.
I bought this for my 2 year old male cat and he LOVES it. He'll use the cardboard for his claws, play, and sleep in this thing! He's his safe space for sure. I did not hang the mouse at the entrance but he plays with it all around the house! One of the best things I've gotten for him without a doubt. It is a nice size to fit in. My cat enjoy the scratching pad inside and like to peek out the windows.
Got this for my two fur babies for their birthday (they’re brothers) and it was a big hit. The only real issue is that it may be too good because now I have to get another one. Though my boys usually have no problem sharing scratchers and toys one of them has become very possessive of this particular scratcher and no longer wants to let his brother use it too. This thing is so cute! Other cats should be jealous.
Love this Cat Castle! It’s very roomy, perfect for a well-fed, photogenic, spoiled cat. She loves the open top and catnip (included). I plan on stocking up as the price is great and it’s the only house I’ve found that’s roomy enough for Pancake. Definitely recommend it! My cat isn't normal and she HATES beds, this was perfect for her. It's a decent size too!
My cats love their scratch houses, but they don't last long. However, this house is very well built and has lasted longer than any other house I have. I have 14 cats, so that's saying something! It's also large so my big boy of 16lbs can easily fit in it and turn around. It's used daily. I will definitely plan to purchase more in the future!
My cat loves it! She's dead asleep when she goes in there. She's a smaller cat so there's plenty of room for her. I think it would fit a larger cat too because it looks pretty spacious.
The cats play it all the time! Love it! Perfect size
My cat loved this! It was bigger than I expected, which is good because my cat is pretty chunky and fits inside purrfect! It was very easy to assemble and is very cute! Would definitely recommend it!
Good product. Enjoy having it in my house. Not sure how long it will last.
The product looks exactly the same as the photo. The quality is excellent. It looks very pretty. My 7 years old cat loves her new home and always sleeps inside, very satisfied with the purchase.
My cat loves this and she uses it everyday. I put some catnip in the bottom and she goes crazy.
This castle is absolutely adorable and my cats loved it. That being said, I regret this purchase because my two young, very active cats destroyed it in less than 24 hours. They had fun while it lasted but I wouldn’t recommend this for active cats!
My cat loves it! It is a nice size and is easy to put together!
This thing is so cute! Other cats should be jealous.
I was worried my chonky gal wouldn't fit. But she has plenty of room to turn around and lay inside. I put it together in 2 minutes. She loves her cardboard scratching pads, so this was a win-win for us. I'll give it some time to test the sturdiness of it. But ours was reasonably priced, arrived on time and it's adorable.
This cat castle is adorable!!! My cat loves it.
I bought this cat castle as a home base space for our new kitty. Cute, functional, affordable and cats love it.
My Cat loves it. Her purrfect hideaway
So adorable and fun!
I wanted to give my kitty Gingee, a gift for her birthday. She likes the mouse so much, she played fetch for about fifteen minutes this morning. I was so pleasantly surprised since she usually only brings a toy back three or four times.
I love this castle, it's absolutely perfect for a queen, and most important queen Smokey loves it!
My cat loves her castle!! How cool it is to have a castle for your cat.
My kitten loves this castle
My cat lives in this thing. It’s been up since last summer and hasn’t collapsed or exploded like others my little fatty has nestled in. He likes to look out at me.
This castle is so adorable, spacious and attractive to my cats! For reference, I have two adult cats. One is 17lbs, and the other is 15lbs. Both cats have enough room inside of the house to go all the way in, and to lay on their side. Seems sturdy to be all cardboard, but minus one star for durability, because only time will tell on that feature.