Frequently Asked Questions

We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.

How to search for products?

Type the name of the product in the Search Bar at the top right of any page. Try typing one keyword or description. Note that the more words you use, the fewer products will appear on the results page. When you find a product you’re interested in, click on its name or image for more details.

How long does shipping take?

You should receive your order in full within 4 business days. (Please allow up to 7 business days)

Do I need to create an account to place an order?

No, it’s optional: you can place an order even if you don’t have an account or aren’t logged in.

How do I place an order?

On the product page with the item you’re interested in, select the size or other variation (if any), and click the “Add to cart” button. As soon as you add everything you want to the cart, click the “Proceed To Checkout” button. You will see a list of ordered products and can delete, add or edit it, if necessary. Make sure the delivery details are correct and click the “Complete Order” button. Finally, choose a payment method that is convenient for you and pay for the order.

How do you protect my personal information when I register and place an order?

We offer the highest possible security level and ensure that online transactions keep your personal information safe. As a standard, we use Secure Sockets Layer (SSL) technology to encrypt information that you share with us on the site, including your name, address, and payment details.

Can I buy your products and send them to someone as a gift?

Of course! Simply use this person’s address as the shipping address when placing your order. There will be no price tags on or inside the packaging (add a link to purchase packaging)

Can I change or cancel my order?

Yes, if your order has been paid and you need to change or cancel it, you can do so within 12 hours of placing it. Please use the Contact Us form and send us an email to change your order details or cancel your purchase.

The product is missing, wrong, or damaged in my package. What should I do?

We’re very sorry this happened to you! Please use the Contact Us form and give us all the details of your order. We will do our best to sort it out for you.


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