Hideaway Duffel - Heather Gray
Hideaway Duffel - Heather Gray

Hideaway Duffel – Heather Gray

33 Reviews
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Designed for stress-free travels with pets
Pets can be the best travel companions, but they also experience a lot of fear when outside of their comfort zone. The Hideaway Duffel is designed to help keep pets safe, healthy & secure.
Thoughtfully Designed
Convenient Three-Way Mesh Entry
The three mesh sides provide your pet with ample ventilation during your travels, which is extremely important. The top-loading design is convenient for loading cats.
Pet-Approved
Help Reduce Your Pet’s Travel Stress
The Hideaway Duffel keeps your pet comfy and cozy while reducing the amount of stimuli they receive, for less fear, anxiety, and stress while traveling.
For pets’ security and comfort
Excellent travel experience
Award-winning product
The Hideaway™ Duffel Pet Carrier was awarded 2017 Best New Product for Pet Fear, Anxiety, & Stress by the organization Fear Free Pets.
Easy to clean & wash
Wash the poly fleece baseliner effortlessly in the washing machine. The coated polyester woven fabric exterior is easily cleaned with soapy water.
Super convenient pocket
Easily carry your pet’s treats, medications, waste bags, and other essentials in the ergonomic side pocket of this premium carrier bag.
Perfectly sized & portable
Dimensions 17″L X 12″H X 10″W, with the max load of 16lbs, it’s AIRLINE APPROVED! Compliant with major airlines’ in-cabin carry-on regulations.
Easy access to your pet
For optimal stability in motion, connect your pet’s harness to the interior clip. Also, you can zip the privacy covers shut to close out distractions or unzip them during downtime to talk to your pet.
Ultimate Comfort & Protection
Frequent travelers know that comfort and protection are must for their pets. That’s why this carrier is made with a water-resistant coated polyester canvas exterior and “fur catch free” silky interior lining. Patent sound barrier minimizes pet’s travel anxiety and shields pet’s sensitive hearing from elevated environmental noise.
About Prefer Pets

My husband and I started Prefer Pets in 2006 on an afternoon drive to Victory Park in Pasadena CA, to spend a lovely Saturday with our 2 pekes, Button and ShoSho. On our way there, our boy Button escaped from the carrier that we had bought at a pet box store and proceed to play with us by running around on the floor of the car, ducking under the car seats, and finally wedging himself behind the brake pedal (Button being a tiny 3 months old at the time). Luckily, we were able to stop the car without any injury.This is when we knew we need to have a better carrier to travel safely with our 2 fur-kids.

From our first carriers, original duffel and original backpack, created with features and functions that we wished we had on that day, we have persistently evolve the designs of our bags based on feedbacks and pressure points from real customers and from our own journeys with Button and ShoSho as they grew older. Every Prefer Pets product that we make, it is with the thought of what we would want ourselves in term of mindful designs, quality material & construction, and customer service when we were buying pet products for Button and ShoSho.

Today, we proudly remain a family business and are still based in Southern California, and while our little boy and little girl are no longer with us, we are committed to continue making quality travel carriers for pets and the people who loves them, for enjoying life’s journey with their own Buttons and ShoShos.

Designed In
Rancho Cucamonga, California
Established
2006
Brand values
Small Batch

4 GREAT REASONS TO BUY FROM US:

  • Lots Of happy customers in the USA
  • Real people on our support team ready to help
  • We proudly offer a full satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 30-day money back guarantee!
  • 100% Safety & Security Guaranteed. At gadgets4gifts.com, we take your security and privacy very seriously. Shop safely using the world’s most popular and trustworthy payment methods!

BUY WITH CONFIDENCE

We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.

  • Easy Returns. All our products are backed with 30-day money back guarantee. Just contact us and we will refund the purchase price.
  • Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can shop with peace of mind.
  • 100% Satisfaction Guarantee: All our products are backed with 30-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.
Shipping

How much does shipping cost?

We are glad to bring our customers great value and service. That’s why we provide fast FREE shipping from our Fulfillment Center in California by UPS and USPS.

How long does shipping take?

You should receive your order in full within 4 business days. (Please allow up to 7 business days)

What countries are you delivering to?

As of now, we’re delivering to the United States only.

How can I track my parcel?

Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.

Can you ship my order to a business address?

Yes, you can write your business address in your order details if it’s more convenient to you.

Can you ship my order to a PO Box address?

Yes, you can select delivery to a PO Box if it’s more convenient to you.

Can you ship my order to APO or FPO military addresses?

Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.

What happens to my parcel if it is delivered while I’m not there?

Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.

Returns & Refunds

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure your customers will receive a purchased item on time and as described.

Our highest priority is to make you happy, so everyone who shops on gadgets4gifts.com receives the following guarantees:

  • full or partial refund if the product is not as described;
  • full refund if you are not happy with the product(s). (Please note: the items must be returned in a unopened, unused condition.)

Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.

Full refunds are not available under the following circumstances:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, etc.).

All our products are backed with 30-day money-back guarantee. Just send us a message on Contact Us page or contact us at support@gadgets4gifts.com and we will refund the purchase price.

How do refunds, returns, and exchanges work?

  • In case your report is a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
  • If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
  • Missing order: in case a package is delivered (based on the tracking number update), but you claim that you did not receive the item, you must submit a claim to the shipping carrier directly.

If you experienced any of the above scenarios, report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

How to request a refund, return, or exchange?

Please contact us to help you process and complete all the necessary steps. Do not send the item back to us without first contacting us and receiving feedback from us! Here we’ve put together all the following steps to make this process easier for you:

  1. In the event of a refund, return, or exchange request, contact our Gadgets 4 Gifts Support Team via email at support@gadgets4gifts.com and include the evidence if required.
  2. After the order refund, return, or exchange is approved, you return the product to our warehouse at the following address: 14460 Myford Rd, Irvine, CA 92606, USA. At your own expense.
  3. You return the product and provide us with a tracking number.
  4. Once we’ve received the returned product, a replacement will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment.

If you have any questions, please don’t hesitate to contact us at support@gadgets4gifts.com!

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